This qualification provides the skills and knowledge for an individual to be competent in retail operations and/or supervision with the need to apply discretion and judgement. Work would be undertaken in various retail store settings, such as speciality stores, supermarkets, department stores and retail fast food outlets. Individuals may have some responsibility for others and provide or hold specific coordination or support responsibilities within a store team.

Possible job titles relevant to this qualification include:
 
•    Sales Assistant
•    Customer Service Representative
•    Crew Leader
•    Shift Manager
•    Team Leader
•    Department Manager
•    Assistant Store Manager
•    Checkout Supervisor
 

Entry requirements apply for this qualification
 

For further information click here to download the qualification rules