Code of Practice

BGT is committed to quality training and employment, and is bound by a Code of Practice based upon the following principles:

1. To act at all times with honesty, integrity and responsibility and in the spirit of good faith and fair dealings
2. To deal fairly and equitably with clients and all other stakeholders at all times
3. To not enagage in any conduct that is unfair, harsh or unconscionable
4. To not engage in any practice that may damage the reputation of BGT or any of its clients
5. To comply with all federal, state and territory legislation and to communicate to staff, apprentices, trainees and host employers with regard to all legislative obligations and requirements
6. To be accountable at all times for any transgressions of the Code of Practice
7. To support continuing reforms in the employment and trainng of new apprentices and the concept of utmost good faith and fairness in all such dealings
8. To deal fairly and to have an accessible process for dealing with complaints

BGT shall not knowingly engage or co-operate in any activity that:

• Attempts to make, arrive at, give effect to, be concerned in, or be a party to, any collusive arrangements or understandings
• Misleads or deceives or is likely to mislead or deceive our clients/stakeholders
• Brings discredit to BGT or to Group Training as a whole

BGT clients/stakeholders have a right to prompt resolution of any grievances relating to BGT's services or conduct. The matter will be dealt with in line with BGT's Complaints & Grievance Policy.

BGT commits to providing a quality service to host employees, apprentices, trainees, students and the general commuity with ISO 9001-2008 Quality Standards, National Standards for Group Training Organisations and the AQTF Standards.